Refund Policy

If you are not fully satisfied with your purchase or wish to make a change, you may request a refund in accordance with the policy outlined below.

Customers located within the United Kingdom have the legal right to withdraw from their purchase within 14 days of delivery without providing a reason, under the Consumer Contracts Regulations 2013. Iwanna & Co extends this right by offering a 60-day return period. (Return window to be reconfirmed against current policy.)

Returns & Eligibility

Iwanna & Co accepts returns within 60 days of delivery, provided that the item:

• Is returned in its original packaging with tags attached
• Shows no signs of wear, damage, misuse, or alteration
• Is sent via certified or tracked shipping

Customers must email the Track & Trace information of their return shipment to support@iwannaco.com.

The returned package must include either the original invoice or a note stating the order number, full name, and email address. Missing documentation may result in delays or refusal of the refund.

Refund Processing

Once the returned product has been inspected and approved, Iwanna & Co will issue a refund for the value of the returned item(s), excluding original shipping and packaging costs.

Approved refunds are processed within 7 business days and credited to the original payment method.

Items deemed unsuitable for resale due to damage, altered packaging, or misuse will not be accepted and will be returned to the customer.

Exchanges

If you wish to exchange an item for a different size or colour, please contact us first. Exchanges are subject to product availability.

Customers are responsible for all shipping costs related to exchanges and may be required to pay applicable duties, taxes, or fees.

Made-to-order or personalised items are not eligible for refunds or exchanges.

Gift Returns

Items received as gifts may be returned in exchange for store credit, valid for one year from the date of issue.

Any price difference, shipping costs, or additional fees must be covered by the customer.

Faulty or Damaged Products

If you receive a faulty or damaged item, please notify us via email within 60 days of delivery, including your order number and clear photos of the issue. In such cases, Iwanna & Co will cover the return shipping costs.

The exchange or refund process for faulty items may take up to 30 days.

Products must comply with applicable UK consumer laws. Faulty items covering manufacturing defects (such as stitching or fabric flaws) qualify for a one-time replacement or refund. This does not cover items that are lost, stolen, intentionally damaged, or misused, or normal wear and tear.

Changing Your Mind

We understand that preferences can change. Refunds or exchanges are possible if we are notified within 60 days of receiving your order.

Return instructions and further details will be provided upon contacting our support team at support@iwannaco.com.