Refund policy

REFUND POLICY

Last updated: July 2026

At Iwanna & Co, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the terms outlined below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, unworn, unwashed, and in the same condition in which it was received. Items must also include all original tags and packaging.

To start a return, please contact our customer support team at support@iwannaco.com before sending any products back.

Returns sent without prior authorization may not be accepted.

Return Shipping

Unless the product received is defective, damaged, or incorrect, customers are responsible for the cost of returning the item.

We strongly recommend using a trackable shipping service when returning an order.

Please do not send returned products to any address listed on our website without first contacting our customer support team and receiving return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible at support@iwannaco.com.

Please include your order number and clear photos of the product so our team can review the issue and provide an appropriate solution.

Non Returnable Items

Certain items cannot be returned for hygiene, health, or safety reasons, including:

Personalized or custom made products;

Gift cards;

Items marked as final sale;

Products that have been worn, washed, damaged, or altered after delivery.

Please contact us if you have questions about the eligibility of a specific product.

Exchanges

The fastest way to exchange an item is to contact our customer support team.

Depending on product availability, we may provide instructions for returning the original item and placing a new order.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please note that banks and payment providers may require additional processing time before the refund appears in your account.

Original shipping charges are non refundable unless the product received was damaged, defective, or incorrect.

Order Cancellations

If you wish to cancel or modify an order, please contact us as soon as possible at support@iwannaco.com.

We cannot guarantee that an order can be cancelled or modified after it has entered the processing or shipping stage.

European Union and United Kingdom Customers

Where applicable, customers located in the European Union or United Kingdom may have additional statutory rights, including cancellation and return rights under applicable consumer protection laws.

Nothing in this Refund Policy is intended to limit any mandatory consumer rights provided by applicable law.

Contact Us

For questions regarding returns or refunds, please contact:

Iwanna & Co
Operated by LVG MARKETING LLC
Email: support@iwannaco.com